Claim for Vehicle Accident

I was in an unfortunate accident on Friday 23rd October 2015. THE EMERGENCY RESPONSE TO TOW THE VEHICLE WAS EFFICIENT, I THOUGHT GREAT START, I'M IN GOOD HANDS.<br> <br> When trying to report the claim, I followed the email route, sending all documentation and the police report as required. No response. I then called claims, but they were too busy to take my call at 08.30. I left a message and I am still waiting for a call back. I continued to call through the day with the same result. Eventually at around 14H00, I got the claim through. I was told they would sort everything out. Since then I have had to follow up on everything... where the car was, what was happening... no response, no call back. Eventually an SMS on 3/11/2014. to let me know they are busy with the claim. I called yesterday to find out that they have to check on my accident history to check the premiums ?? I gave info to Thabugo, my previous insurers names and contact details to speed things up. To date no-one has returned my calls and this for me is not Royal service. It's a Royal Mess , since I was told I had no vehicle hire- I have hired a vehicle & had to extend this. DON'T WORRY THE KING'S GOT YOU COVERED :-(<br>