zK
zoliswa K
1 reviews | Active since Sept 2011
11 Jun 2015, 10:52
Claim Call not actioned
I called the King Price Contact center over 2 and half weeks ago to report a dent on my car which happened at a garage in jhb and the consultant I spoke to advised me they had a lot of called and would diaries that someone called me later on my matter and to date I still don't have a response from the company. <br> <br> Early last week I send an email to [Email Removed] to report the above and get help however there has not been anyone to assist. <br> <br> I am disgusted by the disservice from this company when they have debited their premiums but fail to reply to customers calls. <br>
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King Price Insurance's replyOfficial
12 Jun 2015, 11:47Hello Zoliswa12 ,
Thank you for getting in touch with us. We'd like to take the opportunity to apologise for your bad experience. We take our commitment of royal service very seriously and we hate hearing that we've disappointed you.
As per our records you have been contacted by Rachelle in our claims department whom has assisted with registering your claim. Your claim has been allocated to Eugene whom will be processing the claim.
Thank you for your patience and understanding.
Royal regards
The kings court
Thank you for getting in touch with us. We'd like to take the opportunity to apologise for your bad experience. We take our commitment of royal service very seriously and we hate hearing that we've disappointed you.
As per our records you have been contacted by Rachelle in our claims department whom has assisted with registering your claim. Your claim has been allocated to Eugene whom will be processing the claim.
Thank you for your patience and understanding.
Royal regards
The kings court
King Price Insurance's reply12 Jun 2015, 11:47
Official
Hello Zoliswa12 ,
Thank you for getting in touch with us. We'd like to take the opportunity to apologise for your bad experience. We take our commitment of royal service very seriously and we hate hearing that we've disappointed you.
As per our records you have been contacted by Rachelle in our claims department whom has assisted with registering your claim. Your claim has been allocated to Eugene whom will be processing the claim.
Thank you for your patience and understanding.
Royal regards
The kings court
Thank you for getting in touch with us. We'd like to take the opportunity to apologise for your bad experience. We take our commitment of royal service very seriously and we hate hearing that we've disappointed you.
As per our records you have been contacted by Rachelle in our claims department whom has assisted with registering your claim. Your claim has been allocated to Eugene whom will be processing the claim.
Thank you for your patience and understanding.
Royal regards
The kings court