Claim-Bad service

<p>On the 1st of June I had tyre puncture which damaged the rim. I then logged a claim with King Price on the 2nd of June which was authorised on the 06th of June. After the incident the car was not drivable, I had to tow the car to RenewIT in Malboro. During claim registration I did mention to King Price that the car is not drivable and we had to tow it to Renew IT.</p> <p> Up until today nothing has been done on the car and I haven't received any updates from King Price regarding the repairs. I called them on the 14th and I was told someone handling the claim will give me a call on that day. On the following day I had to call them again and I spoke to a guy by the name of Alvin. He advised that I should call Sandton Auto to find out about the status of my car. I then called Sandton Auto and they couldn't find the car on their system which means the car hasn't been towed to their premises. I was very shocked when I heard this as the Authorization was approved on the the 06th of June.</p> <p> </p> <p>Alvin organized a teleconfrence call between him, myself and Augustin from Sandton Auto. It appeared that the car was still at RenewIT. Augustin promised to fetch the car from RenewIT and he promised he would call me yesterday. I was waiting for the call yesterday until midnight and I decided to give up and slept. I called him again today after 3pm and the is still at RenewIT, no one has fetched the car from RenewIT. Again he promiesed to give me an update before 4:10 pm today, now it's after 4:40pm I still haven't received an update from him.</p> <p> </p> <p>So what I have gathered from this, King Price doesn't care about their customers as long as they get their premius they are happy. I believe when I call my insurance asking about the status of my car they should atleast know where my car is. You guys have no clue where my car is because you don't give a damn. This is the worst treatment I have ever received from an insurer. Now tell me how can it take more than 10 days to fix the rim of a car?</p> <p> </p> <p>It's funny you are doing this after you have increased your premiums last month. I wouldn't advised anyone to take a policy with you after this.</p> <p> </p> <p> </p>