Claim: bad experience - super slow

Have been with King Price Insurance for many years. Now that I dropped my phone and I have to claim now its just **** after ****.

Platinum Repairs collected my phone on behalf of King Price to access my phone. Paid my excess amount. They fix my screen and couriered back. On receiving my phone back my phone charging pattern was extremely long and phone wasn't fine. I informed King price and Platinum Repairs. The repair company collected fast and they informed King Price what was wrong. I actually had to phone King Price and told them to check emails from the repair company just that I can get answers. Now Kind Price said after this company access the phone again it can't be repair and I need to get a new phone. Now they appointed a different company and told me to pay excess. Yesterday i emailed all of them asking but why must I pay excess again if I paid my excess a week ago. No reply So **** fast to take my monthly instalement but slow to get any feedback.