Claim approved, no payment/communication in 2 weeks

I lost my iPad on the 30th of November. I claimed from King Price and the process took very long and they gave the case to an investigator who did his full investigation and finally my claim was approved on the 18th of December. To this date, I have not received my replacement iPad or the cash equivalent thereof and there has been no communication regarding payment. I have sent multiple emails with no replies. I have been with king price since 2013 and I utterly disappointed with how they run their business and I am already getting quotes from other insurance companies who are more professional