BK
Braam K
1 reviews | Active since Mar 2020
12 Nov 2024, 17:48
Claim approved 2 months ago, until date, no windscreen replaced.
I logged a claim for a windscreen replacement on 2 September 2024. The claim was approved, but I am still waiting for the service provider to replace it. There was no follow up from King Price whatsoever.
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Replies (2)BK
Braam K's updateReviewer Update
12 Nov 2024, 17:58On 6 November 2024 I logged a new claim. Firstly, because my daughter was in the middle of town in a very busy road, King Price refuses to pay the tow in services because I didnt contact them first. So I paid it from my pocket. Now the car is at the panelbeaters, and they just dont come to light to assess the car and get it fixed. I made contact today because they dont speak to me, and said to me they are waiting for the proof of payment for the tow-in service, while I have already done the tow in out of my own pocket because they refuse. Now they have to load the car and take it to an assessment centre. What happended to an assessor come to the car.
These guys are disappointing are terriible!
These guys are disappointing are terriible!
BK
Braam K's update12 Nov 2024, 17:58
Reviewer Update
On 6 November 2024 I logged a new claim. Firstly, because my daughter was in the middle of town in a very busy road, King Price refuses to pay the tow in services because I didnt contact them first. So I paid it from my pocket. Now the car is at the panelbeaters, and they just dont come to light to assess the car and get it fixed. I made contact today because they dont speak to me, and said to me they are waiting for the proof of payment for the tow-in service, while I have already done the tow in out of my own pocket because they refuse. Now they have to load the car and take it to an assessment centre. What happended to an assessor come to the car.
These guys are disappointing are terriible!
These guys are disappointing are terriible!
King Price Insurance's replyOfficial
13 Nov 2024, 08:32Hi Braam,
Although we never really enjoy hearing that our clients have been frustrated or disappointed by us, we do appreciate you bringing situations like this to our attention, so that we can immediately improve the service we provide.
Claims will be in contact to discuss.
Please accept our sincere apologies in the meantime.
Although we never really enjoy hearing that our clients have been frustrated or disappointed by us, we do appreciate you bringing situations like this to our attention, so that we can immediately improve the service we provide.
Claims will be in contact to discuss.
Please accept our sincere apologies in the meantime.
King Price Insurance's reply13 Nov 2024, 08:32
Official
Hi Braam,
Although we never really enjoy hearing that our clients have been frustrated or disappointed by us, we do appreciate you bringing situations like this to our attention, so that we can immediately improve the service we provide.
Claims will be in contact to discuss.
Please accept our sincere apologies in the meantime.
Although we never really enjoy hearing that our clients have been frustrated or disappointed by us, we do appreciate you bringing situations like this to our attention, so that we can immediately improve the service we provide.
Claims will be in contact to discuss.
Please accept our sincere apologies in the meantime.