Claim

I submitted a claim with king price on the 26 September 2023 and i have not receive any feedback whether the claim is approved or not, when I call for feedback i was told that my claim has been escalated but no one gets back to me. My claim has been escalated more than three times to Neil and his manager but I am still not receiving any feedback. When i check on the app it shows different dates of completion every time and the current date is 03 January 2023. I have to use my car, I cannot wait for an estimated date of January for my car to be fixed. When I called I was told that my claim is delaying because they cannot get hold of the police, previous insurer and the other person who was involved in an accident, I don't understand that they cannot get hold of anyone from September till October and why they are not communicating with me. I also don,t have my car since they took it to assess the car but I am still paying the full premium.