1 reviews | Active since Sept 2016

10 Jul 2017, 12:46

CLAIM

<p>Good Day,</p> <p> </p> <p>In December 2016, I call Kind Price to put in a claim for my daughers school tablet as someone had kicked it by accident and the screen had cracked. When i called in they informed me that i had cancelled the insurance on the tablet. I informed them that i would never cancel the insurance on the tablet as it goes to school everyday with my daughter and anything can happen. They informed me that they would pull the recording of me cancelling the contract. To date i have not received any recording proofing that i have cancelled the contract after many times as for it. </p> <p>When i have called in and reiterated my story they have told me that they don't have any records of the conversations. A few weeks ago i was informed that they would relook at my claim and get back to me.</p> <p>I am still waiting. Because it has been left so long the tablet has now totally stopped working. My daughter has to have this tablet for school and buying a new one is exceptionally expensive and not in my budget.</p> <p>I am livid at the service and lack of care shown from King Price.</p> <p> </p> <p>Monica</p> <p> </p>

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Replies (1)
King Price Insurance
King Price Insurance's reply12 Jul 2017, 08:43
Official

Although we never really enjoy hearing that our clients have been frustrated or disappointed by us, we do appreciate you bringing situations like this to our attention, so that we can immediately improve the service we provide. Tougheeda from our claims department has been in contact to discuss your concerns and the way forward.

Should you require any further information regarding the claim kindly contact our claims department.

Royal regards

The kings court