IR
Innocentia R
1 reviews | Active since Jun 2023
18 Jun 2024, 11:51
Claim
I’m very disappointed with how my claim is being handled. No communication whatsoever from the person responsible for my claim. I call them everyday just to get an update on the progress
It’s been almost 2 months now since my claim was logged but it’s not finalised. It was written off long time but now it seems as they don’t want to pay anything as they are giving me the run arounds
Helpful (0)
Replies (3)0
Replies (3)
King Price Insurance's replyOfficial
18 Jun 2024, 12:36We know your time is important, and that you want to get this wrapped up as soon as possible. We’re very sorry that you’ve had to wait so long, and we’re looking into what’s causing the delay right this second.
We’ll call you shortly to give you a full update on your claim.
We’ll call you shortly to give you a full update on your claim.
King Price Insurance's reply18 Jun 2024, 12:36
Official
We know your time is important, and that you want to get this wrapped up as soon as possible. We’re very sorry that you’ve had to wait so long, and we’re looking into what’s causing the delay right this second.
We’ll call you shortly to give you a full update on your claim.
We’ll call you shortly to give you a full update on your claim.
IR
Innocentia R's updateReviewer Update
20 Jun 2024, 13:56I’m still waiting for an update
There’s absolutely no sense of urgency for your customers
I’ve already received an email to say my premium will be increased and today is the debit date but I don’t have a car. Why must I pay for insurance whilst I don’t have a car? 2 months? Come on!!
There’s absolutely no sense of urgency for your customers
I’ve already received an email to say my premium will be increased and today is the debit date but I don’t have a car. Why must I pay for insurance whilst I don’t have a car? 2 months? Come on!!
IR
Innocentia R's update20 Jun 2024, 13:56
Reviewer Update
I’m still waiting for an update
There’s absolutely no sense of urgency for your customers
I’ve already received an email to say my premium will be increased and today is the debit date but I don’t have a car. Why must I pay for insurance whilst I don’t have a car? 2 months? Come on!!
There’s absolutely no sense of urgency for your customers
I’ve already received an email to say my premium will be increased and today is the debit date but I don’t have a car. Why must I pay for insurance whilst I don’t have a car? 2 months? Come on!!
King Price Insurance's replyOfficial
20 Jun 2024, 14:09Our claims team will be in contact to discuss as soon as they have feedback for you.
King Price Insurance's reply20 Jun 2024, 14:09
Official
Our claims team will be in contact to discuss as soon as they have feedback for you.