Claim

I got ****** on Sunday and they took my phone, when I tried to call I found out they don't work on weekends, its only Mon-Fri 08h00-17h00, that's the first problem. On Monday I spoke to Christina and told her about the problem I went through, below are the back and forth emails we've received, she sent the following email on Monday: DOCUMENTS REQUESTED Good day, In order to finalize the claim more speedily we still require the following: • Copy of the Police report (this is the A1 & A2 Statement) • Your previous insurance information • Proof of Purchase of items claimed • The IMEI number of the Cellphone • ITC Blacklisting number Kindly note you will have 30 days as per your Terms and Conditions to supply us with the relevant documentation. Regards Christina Busang ********** D +27 12 ********** | T +27 12 ********** Menlyn Corporate Park, Block A, Cnr Garsfontein Road & Corobay Avenue, Waterkloof Glen X11, Pretoria, 0181 FSP no. 43862 kingprice.co.za

Christina could not answer me when I asked as to why was I paying for a cover of R13599 if they can't replace my phone with the value of what I've been paying for, she then referred me to Shaldon, her manager who since I've spoken to has been giving me the run around. He asked Christina to send the following email;

From: Christina Busang ********** Sent: 25 October 2017 04:05 PM To: Thuba Hutchinson Subject: [EXTERNAL] CKP ********** /1 Good day Please note that we need proof of ownership Please do get hold of Telkom mobile and request for the last usage of the phone report Also need the copy of the A1 report from the SAPS Regards Christina

I've sent her the proof of purchase as well made an affidavit that I've opened a case... This is what Shaldon has had to say to me since;

The reason why the report will state that is because that is when the phone was last used. I am very sure that if further calls were made, it’s automatically Logged on to the call log. I will follow it up with the service provider on Monday and will give you feedback. Thank you

FSP No.43862. The information contained in this communication, including attachments, is not to be construed as advice in terms of the Financial Advisory and Intermediary Services Act of 2002. The writer is neither an appointed Representative nor Licensed FSP

From: Thuba Hutchinson ********** Sent: Friday, 27 October 2017 4:22 PM To: Shaldon Harilal ********** Christina Busang ********** Subject: RE: CKP ********** /1 I don’t know why it would state that, but again you more than welcomed to check with Telkom as to why, I’m without a phone now for close to a week

From: Shaldon Harilal ********** Sent: 27 October 2017 04:12 PM To: Thuba Hutchinson; Christina Busang Subject: [EXTERNAL] RE: CKP ********** /1 Hi Sir The report confirms the last call made on 07/10, hence I am following it up with you…. Thank you

FSP No.43862. The information contained in this communication, including attachments, is not to be construed as advice in terms of the Financial Advisory and Intermediary Services Act of 2002. The writer is neither an appointed Representative nor Licensed FSP

From: Thuba Hutchinson ********** Sent: Friday, 27 October 2017 4:09 PM To: Shaldon Harilal ********** Christina Busang ********** Subject: RE: CKP ********** /1 How do I know that, look Shaldon that’s the report I got from Telkom, should you want to enquire further as to how and why I got what I got please do so with them cause I’ve given you guys everything you wanted. The name, surname and email address of the person who sent the email to me

From: Shaldon Harilal ********** Sent: 27 October 2017 03:42 PM To: Thuba Hutchinson; Christina Busang Subject: [EXTERNAL] RE: CKP ********** /1 Hi Sir Sorry , I am just in a quick meeting. I just wanted to know …. The last usage report confirms that you last used the phone on 07/10. When I spoke to you advised that you last used the Phone the night before, Please advise how is that possible. Thank you

From: Thuba Hutchinson ********** Sent: Friday, 27 October 2017 3:25 PM To: Shaldon Harilal ********** Christina Busang ********** Subject: RE: CKP ********** /1 Shaldon you can call me on anyone of these numbers ********** 709, ********** 705, ********** 703 or alternatively you can call me on the phone I’m currently ********** any time after 3pm

From: Shaldon Harilal ********** Sent: 27 October 2017 02:20 PM To: Thuba Hutchinson; Christina Busang Subject: [EXTERNAL] RE: CKP ********** /1 Gooday Sir, I did try calling you now but I think you were busy …. Can you advise me what time can I call you. Thank you From: Thuba Hutchinson ********** Sent: Friday, 27 October 2017 1:21 PM To: Christina Busang ********** Subject: RE: CKP ********** /1 Good day Christina Please find the attached email from Telkom Regards

From: Christina Busang ********** Sent: 26 October 2017 02:42 PM To: Thuba Hutchinson Cc: Shaldon Harilal Subject: [EXTERNAL] RE: CKP ********** /1 Good day Sir Hope all is well May I please have the last usage report as per my request from yesterday and the sim card have you made a new one. Regards Christina

From: Thuba Hutchinson ********** Sent: 26 October 2017 12:51 PM To: Christina Busang Cc: Shaldon Harilal Subject: RE: CKP ********** /1 Good day Christina Please find the proof from previous insurer