CKP***/4-Terrible poor service and not treating the customer fairly.

I have been left frustrated as the client of King Price insurance. My son got accident on the 1 November 2020 and the claim was approved on the 19 Nov 2020. Further delay was experienced because i was told that the assessment centre from where he got accident is in Mafikeng where i have advised them the car must go to Rustenburg.On the 20 Nov 2020 the car was not yet at the panel beat and it was only delivered the following week.On the 15th Dec 2020 i called Pronto Panel Beat to check the progress of the car an i was told that they have not started yet with the repair because the insurance has not approved further quotation and there no communication with me by the insurance.I called Msingatha Mfazi on the 20th Dec 2020 to check what is happening with my car and he told me that the matter is with claim department and he will check and advise me but i have not received any communication from him.I asked him why he did not call me regarding the delay of this car and he advised that he tried to call and he could not get hold of me. I have not received any calls or email fro Msingatha. I was told the rental car has been extended until 02 Jan 2020 however i called the panel beat and they will only open on the 4th Jan 2020. My son will be left without any means of transport whilst the car has not been started to be repaired and there is no communication of what is happening with my car and the claim. This is poor customer service and not treating the customer fairly. Today the 6 Jan only got a call from Karusha and advised me that my car is written off due to cost. All this time i knew that my car was repairable as per Msingatha's advise and only after 63 days after the accident. This is terrible experience i ever had, they don't care about keeping the client informed and managing client's expectation and only after i complaint to ombudsman they respond.