1 reviews | Active since Nov 2020
Cheap premiums for cheap service
I have claimed for a windscreen repair 2 weeks ago. Not only was my first appointment rescheduled but the second involved the installer showing up with a pirate glass. I was informed that fitment of a generic windscreen which may result in leaks or affect other components of the vehicle would void the warranty on my vehicle.
I have brought this to King Price’s attention to which they respond that they only authorise OEM on vehicles still under warranty (which they know my vehicle still is!) so why then send a generic? They then want me to submit a letter from manufacturer as to why they can’t use a generic windscreen, even though the terms and conditions of all warranties clearly state that damage as a result of generics will void the warranty with no exceptions listed.
I was warned against king price for their poor claims handling but did not expect it to be true given their hello peter rating. Wondering how true a reflection it actually is given my poor experience with them
We're so sorry that you are unhappy with us.
Please note alternative glass is not inferior to a branded glass. All glass manufactured for the use as windscreens must be SABS approved and both branded and alternative glass are subject to the very same SABS standard and tests. Alternative glass merely come at a much better rate than that of the branded alternative. Alternative glass is accepted as a preferred replacement within the insurance industry, as there is no difference in the quality of the glass. There are instances in which we will consider installing branded glass, but there must be clear merit in this decision. Mostly this will be if the warranty of your vehicle will be effected. If your vehicle is under warranty King Price will require a letter from the manufacturer that confirms that the installation of a non-branded Glass will void your warranty.
Royal regards,
The Kings Court
We're so sorry that you are unhappy with us.
Please note alternative glass is not inferior to a branded glass. All glass manufactured for the use as windscreens must be SABS approved and both branded and alternative glass are subject to the very same SABS standard and tests. Alternative glass merely come at a much better rate than that of the branded alternative. Alternative glass is accepted as a preferred replacement within the insurance industry, as there is no difference in the quality of the glass. There are instances in which we will consider installing branded glass, but there must be clear merit in this decision. Mostly this will be if the warranty of your vehicle will be effected. If your vehicle is under warranty King Price will require a letter from the manufacturer that confirms that the installation of a non-branded Glass will void your warranty.
Royal regards,
The Kings Court