Cellphone insurance

KING PRINCE INSURANCE. I am writing to express my dissatisfaction with the service I have received regarding my claim (CKP***/1). Claims hander: Mabu Maake, The communication from your team has been very poor, and it has been frustrating to see what should be a straightforward fast-track claim take an inordinate amount of time to finalize. I have submitted all the necessary documents, including the damage report, but the requests for additional documentation have come piecemeal, which feels very unprofessional. Moreover, every time I call the call center in search of an update, I am met with unclear responses that do not provide any reassurance or clarity about the progress of my claim. I would appreciate an immediate update regarding the status of my claim and a more efficient way to communicate moving forward. Thank you for your attention to this matter. Best Regards