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Zola Y
1 reviews | Active since Sept 2018
24 May 2022, 12:16
CELLPHONE INSURANCE CLAIM WITH KING PRICE
I've never been this humbled by a service provider before.
I lodged my claim for a ****** phone on 26 April 2022, and to date - I am yet to know what the status of my claim is.
The claims consultant in charge of my claim has literally stopped responding to emails and I'm left in the dark - I cannot even quantify how much time and airtime I've spent trying to get this sorted.
I call and check the online self-service portal at least twice a day :(
To say I've lost hope in King Price is a complete understatement. I'm so disappointed.
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King Price Insurance's replyOfficial
26 May 2022, 10:09We know your time is important, and that you want to get this wrapped up as soon as possible. We’re very sorry that you’ve had to wait so long, and we’re looking into what’s causing the delay right this second.
We’ll call you shortly to give you a full update on your claim.
Royal regards,
The king and his court
King Price Insurance's reply26 May 2022, 10:09
Official
We know your time is important, and that you want to get this wrapped up as soon as possible. We’re very sorry that you’ve had to wait so long, and we’re looking into what’s causing the delay right this second.
We’ll call you shortly to give you a full update on your claim.
Royal regards,
The king and his court