Cellphone Insurance Claim

Very disappointed. Sent my cellphone for repairs at King Price Insurance (formerly known as Loom Insurance) about 3 weeks ago, a week later the phone was returned and the screen was unresponsive. I had to send the phone back, when it was returned for the second time, I was under the impression that the screen issue had been fixed, only to experience the same problem once again. Such poor workmanship. I am livid.