Cellphone insurance

3 weeks later and I still dont have my phone, it's a continuous back and forth over phone calls. I've had to make follow ups myself because I was barely getting any feedback from the insurance. They initially said the phone will be repaired and later said it must be replaced which I understood but all these delays and the lack of communication have caused great inconvenience. Disappointed that I might need to consider insurance elsewhere, after being with KingPrice for 7 years.