CARMEN AND KING PRICE AND MAURICE LIVING THE VALUES OF DISAPPOINTMENT

Hi

After waiting and not receiving response in regards to the bad service experience,

I then eventually received a mail from The Team Manager CARMEN. See Below Communication.

NOT CONSIDERING THE LACK OF SERVICE THEY PROVIDED. THE TIME I HAVE INSURED WITH THEM 6 YEARS WITHOUT MISSING 1 PREMIUM. I AM DOING THIS SO PEOPLE CAN SEE THAT, IT'S ALL ABOUT MONEY. NO ROYAL TREATMENT. HOW DO YOU DECLINE A CLAIM AFTER A REPORT THAT YOU HAVE RECEIVED SAYS THAT IT'S INSURANCE. MAYBE MY FRUSTRATION BACKS DATES FROM MY PREVIOUS CLAIM ALSO WERE BOTH ME AND MY HUSBANDS WERE BADLY TREATED AFTER WE INQUIRED ABOUT THE CLAIM. WE DON'T KNOW WHERE THE PHONE WAS LOST BUT YOUR ADVISORS USED 1 LINE FORM THE CONVESION WITH ME TO DECLINE ME.

THIS TIME THE REPORT SAY I'M COVERED YOU STILL REFUSE TO PAY.

I WAS SUPPOSE TO LISTED TO MY HUSBAND WHEN HE SAID RATHER YOU GO TO MIWAY 5 YEARS AGO. HE HAD CLAIMS AND ALL WERE COVERED.

CAUTION - EXTERNAL SENDER - Please be careful when opening links and attachments. Nedbank - IT Information Security Department (ISD)

Dear Constance

Re : King Price CKP***/5

Firstly , I would like to apologise for only emailing you today , yesterday was extremely hectic.

I have discussed your claim as advised , with reference to the outcome of the call , please note that we are standing by our decision.

Kind regards

Carmen Stellenberg

KingPrice

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