LM
Lindie M

1 reviews | Active since May 2024

06 May 2024, 12:20

Car repairs took 5 months, with faulty parts supp****.

My claim took more than 2 months to be authorized, because my car was older then 5 years they used second hand goods which was faulty that cost me another extra 2 months above the repair time to get the correct parts. Their second hand part suppliers gives the poorest quality of parts to save costs. The repair took more than 5 months where I was expected to still pay for insurance for a car I dont even have. The assessor incharge of my claim was rude and even used foul language with me on the phone.

Be careful with King Price and read the fibe print that if you have an accident in your first month of cover, you will NOT be covered. So why do we pay then the fist first installment.

0
Replies (12)
King Price Insurance
King Price Insurance's reply06 May 2024, 13:19
Official
We're so sorry that you’re unhappy with us. We have an internal dispute resolution team that’s qualified and trained to assist in such matters. You can lodge an objection to the outcome of your claim by emailing a detailed dispute to ***
LM
Lindie M's update06 May 2024, 13:22
Reviewer Update
I I already have opened a dispute but nothing is done with this matter, all that you do is refer meto another department but my car is still not repaired or no action is being taken.
King Price Insurance
King Price Insurance's reply06 May 2024, 13:33
Official
We are unable to trace any policy with the details you have provided this platform. Kindly email any follow up mails to *** , please include the policy holders information in your email.
LM
Lindie M's update06 May 2024, 13:59
Reviewer Update
I did attach the policy number and claim number to this review . It feels like you want to keep this a private conversation, but i prefer this to be a public conversation. You have my personal details with this review.
King Price Insurance
King Price Insurance's reply06 May 2024, 14:27
Official
Kindly email any follow up mails to ***
LM
Lindie M's update06 May 2024, 14:44
Reviewer Update
I want the public to know how bad your services are and that you still don't attend to the problem.You are quickly to take peoples money but don't come to the party if there is a problem.
I am not responding to your e-mail privately because the public needs to know how you respond to a complaint.
King Price Insurance
King Price Insurance's reply06 May 2024, 15:08
Official
We are unable to trace any policy with any of the details you have provided and the claim number you provided seems to be incorrect. Please may the policy holder provide us with the correct details in order to trace a policy.
LM
Lindie M's update06 May 2024, 15:21
Reviewer Update
KP***
King Price Insurance
King Price Insurance's reply06 May 2024, 15:42
Official
As per our records the repairer and the assessor are communicating with the policy holder via email.
King Price Insurance
King Price Insurance's reply06 May 2024, 15:51
Official
Your concerns have been sent to management in our assessing team.
LM
Lindie M's update06 May 2024, 15:51
Reviewer Update
But there is no action regarding the problem.
King Price Insurance
King Price Insurance's reply06 May 2024, 16:00
Official
Your concerns have been sent to management in our assessing team.