Car not fixed after 6 weeks

I am so disappointed by the service provided to me by King Price insurance. To date, my car has still not been repaired by the autoshop that they instructed me to take my car to. I have had no transport since April 2015 and have been unable to perform my work duties fully. The insurance company has done nothing to rectify the situation and have not given me a courtesy car due to the unbelievable delays of the autoshop. <br> <br> I have been with the insurance for 3 years now and to date they are still debiting my account for insurance, however, are doing nothing to repair my vehicle. <br> <br> Further, I had to pay an exceess amount of R9 500.00 in order to take my vehicle back from the autoshop as it is just sitting there and no repairs have been done. The manager refused to release my car unless the excess was paid. <br> <br> As a result I will have to terminate my policy with the insurance company as the situation is of gross negligence, incompetence and unprofessional.<br> <br> I will also be laying a complaint with the ombudsman in regards to this matter.<br> <br>