MN
Merslen N
1 reviews | Active since Apr 2015
28 Apr 2022, 10:28
Car hire expired and no work done on approved claim
I am currently insured with King price. My wife was in an accident around the 28th March 2022. We have a car hire option with King price for a month. There has been no urgency with them trying to acquire parts for my car. My car has been sitting with the panel beater for 2 and a half weeks waiting for parts. No follow ups from King price, as I write this review the Panel beater has still not received the parts and my care hire expires on the 30th April 2022. Going to call King price again to follow up. Staring to think being insured with them is more of a hassle than anything else. Not sure what's happening to their service?
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King Price Insurance's replyOfficial
28 Apr 2022, 15:43We know your time is important, and that you want to get this wrapped up as soon as possible. We’re very sorry that you’ve had to wait so long, and we’re looking into what’s causing the delay right this second. Unfortunately as with all insurers parts delays or parts on back order are beyond our control. Rest assured we are looking into your specific case and assessing will be in contact with an update.
King Price Insurance's reply28 Apr 2022, 15:43
Official
We know your time is important, and that you want to get this wrapped up as soon as possible. We’re very sorry that you’ve had to wait so long, and we’re looking into what’s causing the delay right this second. Unfortunately as with all insurers parts delays or parts on back order are beyond our control. Rest assured we are looking into your specific case and assessing will be in contact with an update.
MN
Merslen N's updateReviewer Update
19 May 2022, 11:12to add on to my review, waited for my car from an affiliated Autobody of King Price to have the repairs done, they have been giving excuses and prolonging the repair of my car. Its now the 19th May 2022. My car was sent in to King Price on the 28 March 2022. Kings prices affiliates autobody gives us the go ahead to pick up the vehicle today and while my wife is driving out, there is a knocking sound. She drives back to the autobody and apparently the steering rack is not fix. It looks like the affiliate and King prices assessors have not been in communication with each another as both of them have no clue on what's goin on with my car and what was supposed to be fix? DISSAPOINTING SERVICE FROM KING PRICE INSURANCE. These guys have lost their customer service and have individuals workings for them that have no clue on what's going on? So as I type this message my car has been given back to me with a repairs not done and they have mention we can still drive it, it wont break? KING PRICE HAS LOST THEIR CUSTOMER SERVICE AND WORKMANSHIP QUALITY, which is so sad, they have lost me as a customer.
MN
Merslen N's update19 May 2022, 11:12
Reviewer Update
to add on to my review, waited for my car from an affiliated Autobody of King Price to have the repairs done, they have been giving excuses and prolonging the repair of my car. Its now the 19th May 2022. My car was sent in to King Price on the 28 March 2022. Kings prices affiliates autobody gives us the go ahead to pick up the vehicle today and while my wife is driving out, there is a knocking sound. She drives back to the autobody and apparently the steering rack is not fix. It looks like the affiliate and King prices assessors have not been in communication with each another as both of them have no clue on what's goin on with my car and what was supposed to be fix? DISSAPOINTING SERVICE FROM KING PRICE INSURANCE. These guys have lost their customer service and have individuals workings for them that have no clue on what's going on? So as I type this message my car has been given back to me with a repairs not done and they have mention we can still drive it, it wont break? KING PRICE HAS LOST THEIR CUSTOMER SERVICE AND WORKMANSHIP QUALITY, which is so sad, they have lost me as a customer.