Car Hire

Claim (CKP***/6) Morning, I would like to lay a complain against King Price Insurance. I've took out insurance 2014 at King Price and ever since never had a claim until the 23/07/2019. Someone drove into me while standing at the red robot waiting for the robot to change. Anyway I logged a claim the same day and got a car from Europ Car Assist the same day for 30 days. As I followed up on the claim they said my car will be ready by the time my car hire expires. I was fine with that, yesterday I received a call that they going to take longer with the car as they received the car parts on Monday 12/08/2019 and they only started with the repairs on Tuesday 13/08/019. I've been paying my insurance every month so that when something like this happens that I may not be inconvenienced without a car. I have to hire a car from the 22/08/2019 with money that I don't have and maybe it's not even going to take 6 more days.

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We’ve registered your claim (CKP***/6)

***

AttachmentsTue, Jul 23, 8:30 AM

Dearest Melony Policy no. KP*** Claim no. CKP***/6 Client's name Melony Paulsen ID no. *** We’ve registered your claim Great news… We’ve regis

Melony Paulsen

AttachmentsWed, Jul 31, 1:00 PM

Good day, Herewith photo's of the accident sceen witch happened on the 23/07/2019 case number *** On Tue, Jul 23, 2019 at 8:30 AM <***.

Melony Paulsen <***>

Tue, Aug 13, 8:34 AM (1 day ago)

to claims

Good morning,

I would like to know how far is my car, this claim was registered on the 23/07/2019 and when I checked the link I received from the panel beaters there's no progress made. I just want to know what's going to happen with the car hire if my car is not fixed by the 21/08/2019 yet. Will the insurance provide more care hire or must I then pay for my own car hire from then. My concern is just I don't have money to pay for another car and do not have a other car to travel with. Please assist? This is not my fault so why must I take the responsibility to pay for extra car hire?