Car Damage Report still not received

My wife was involved in a car accident on the 7/3/2016, I reported the incident to King Price and the claim was logged on the very same day, however till to this day I haven't received the damage report, I don't know what's the status of my car. I keep calling to follow up but I get the same response that they are waiting for the Assessor's report. I'm stranded at the moment, I don't have a car and I don't know whether I should start shopping for another car or not. I'm a loyal customer and have been with the company for over 2 years and have never claimed before. It can't take a month to compile a damage report and get it signed off.