1 reviews | Active since May 2015
Car claim and repairs
The service that I have received from King price Insurance was a disgrace after I have submitted a car accident claim on the 16/03/15, the claim was only authorised on the 14/04/15 after I have been calling several times pushing them to get it done. Worst part of it, they took back a courtesy car that they have hired for me leaving me without a car. Up to date my car has not been completed and its almost a third month now. No one is even bothering to follow up to the panel beaters and inform me in terms of the progress. Note that the repairs that has to be done on a car is only replacement of a bumper, Radiator and Fog light. As far as I know even a write off doesn't take that long to be settled. Right now I am feeling helpless, disappointed and angry. I can not even get hold of an agent who is responsible for my claim, I have been calling and leaving messages for her but she doesn't get back to me or even update me via email.
Our sincerest apologies for the negative experience. As per our records you have been contacted by Ursula in our repair management department whom has contacted the panel beater whom has advised that the parts have arrived and the vehicle is currently in assembly. We have asked management at the panel beater to speed up the repair as much as possible.
Thank you for your patience and understanding in this regard.
Royal regards
The kings court
Our sincerest apologies for the negative experience. As per our records you have been contacted by Ursula in our repair management department whom has contacted the panel beater whom has advised that the parts have arrived and the vehicle is currently in assembly. We have asked management at the panel beater to speed up the repair as much as possible.
Thank you for your patience and understanding in this regard.
Royal regards
The kings court