Car claim

Hi We had an accident on 21/06/2017 and we reported the claim which was paid on 13/10/2017. I took the shortfall cover and the sales consultant explained to me that the shortfall is the difference between the current value of the car and the bank balance . Our car was written off and then King price requested an HP agreement of which they didn't ask for from the beginning when I took the cover. they told me that there were extras on the HP agreement and all we knew was we bought a car whether there were extras or no extras. Claiming stage we discovered that King Price was eating my money for nothing.

If their sales rep/sale consultant can not properly explain to the customer what is covered on the shortfall cover and what is not before you take the cover. on the claiming stage who is supposed to pay the difference.

this is not my fault as a customer, King Price is supposed to train their employees to properly explain to the customer before taking a cover.

the only thing they care about is making money out of us. I will appreciate if this can be resolved as we now owing a lot of money to the bank because of king price.

Here is my claim number CKP ********** /4

Regards Mr Chiliza ********** 532