CG
Chanté Greyvenstein

1 reviews | Active since Sept 2020

02 May 2023, 14:44

Car Claim

Good day,

I want to inform you of how bad the service at King Price is. Our car was ****** over a month ago the claim has still not been sorted out. In the meantime, we pay for the insurance each month and the car finance. Mr Charles our "musketeer" rep**** to our emails days after we sent it. The updates are the same like we are going nowhere slowly. The signup process was a breeze but the claim process seriously needs attention in order for it to be completed sooner and not give your customers sleepless nights.

My Husband in the meantime is without a car. I have to drive him to work every morning, he has just been promoted and no longer works on my route to work. Do you know what happens if he loses his job? You will lose a Customer as he will not have an income to pay for any type of insurance. Get your act together and get the ball rolling with this claim, the service is pathetic.

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Replies (3)
King Price Insurance
King Price Insurance's reply02 May 2023, 15:13
Official
Although we never really enjoy hearing that our clients have been frustrated or disappointed by us, we do appreciate you bringing situations like this to our attention, so that we can immediately improve the service we provide. Claims will be in contact to discuss.
CG
Chanté Greyvenstein's update03 May 2023, 11:37
Reviewer Update
Good Day, King Price, Thank you for your reply. However, I choose to write on Hello Peter and Social media as our calls and complaints seem to not make it to the right departments for this matter to get resolved. I have spoken to more than 5 departments and the one transfers me to the next and the next one tells me that the manager will contact me. I have not received a call from any King Price representative.
King Price Insurance
King Price Insurance's reply03 May 2023, 13:29
Official
As per our records the agent handling the claim was in contact with the policy holder via email. We have requested the agent call the policy holder to discuss your concerns.