Car accident claims

Had an accident on the 8th Aug 2024 and reported same day till this very day 27 Aug there is no progress ,the guy Niel who is handling the claims process hasn't even called me even just once ,i keep calling everyday to check in on the progress and they keep making promises that he'll (Niel)get back to me and he never does . Niel has his own kind of people which he assists quickly ,unfortunately for me I'm not his target . At king price they preach royalty but when in actual fact u get treated worse than the third class .

With my previous insurance, claims and repairs took just 3 weeks and I had my car ....now with king price it's taking forever, I mean the completion will be between 14 Oct to 30 Oct an accident from 08 Aug till 30th Oct (terrible)

I'm not happy with Niel which makes it I'm not happy with king price