Cannot register claim

I had a theft on Sunday 14th June. I went to a police station and eventually was issued a case number on the Monday evening, Tues was a public holiday so you were closed. Wednesday I tried calling your claims department several times and kept going to your message center who lodged several messages, (I used to manage a call center so I know it gets busy). I tried again on Thurs and Friday. On Friday I eventually got to your claims department but it was the wrong department (I have a non motor claim). The gentleman I spoke to was very helpful and explained he had a colleague who would call me back asap. I asked him to please ensure that it will still be that same day (I called at lunch time) he promised it would be. <br> <br> Now we are on Monday and I have still not been called back or issued my claim?!?! I do not have time to sit on hold for hours like I was doing last week. <br> <br> Please can somebody call me back TODAY and have this dealt with!! <br>