Cancelled offer in writing and by phone call, yet still debited on month end. Bad service

<p>I was about to take out motor and household insurance, my current insurer counter quoted and gave me a better deal, I discussed this with retensions dept Jonathan Pillay, I rep**** to their email stating I would be staying with my current insurer, I also called to confirm I would not be taking out King Prices insurance offer, they said they would get Mr Pillay to call back, I heard nothing. What happened on month end, the first debit went off, so I now have to go to the bank and reverse the debit, make another phone call, all due to poor customer service. Once they have made the sale, they couldnt give a continental. I will only bad mouth King Price from here onwards</p>