Cancelled due to high axcess. No refund

Why do I have to beg you guys to cancel my policy and refund me? <br> <br> According to the retention department the guy did tell me about my axcess which I don't recall because I was very surprised when I saw it on my policy. So whether he told me or not I'm not a idoit to have cover with such a ridiculous excess.<br> <br> My first conversation with Busi she advised me that there will be a full refund and I even asked if there will be a pro-rata which she confirmed there will be none. <br> <br> I called yesterday and she said I will be charged for the admin fee because the agent mentioned the excess according to the notes. I advised her to listen to the call and you can clearly hear me say that when the manager spoke to me I never heard a word he said to me. She promised to call me back I called 3 times already since waiting from yesterday and never got hold of her and was even told she will be tagged on the system and she can't leave until she has called me. <br> <br> So now no call and no refund. Quick to take money but when roles are reversed the client gets fu#ked in the face.<br> <br> <br>