Cancellation process

Ow what a terrible experience. I called to cancel my car insurance. I was on the phone 3 separate times for over 20 mins. Each time I would be referred to a different senior advisor who would ask me questions that were none of their business. I had to scream and shout at them for them to get how frustrated I was, even that didn’t help. I was told to wait for another 20mins. When I requested a quote online they called me within seconds, not even a minute. I definitely wouldn’t recommend if you are someone who shops around from time to time. Their cancellation process is tedious and it just feels like they made it like that on purpose so you wouldn’t cancel. Not to mention, sending emails is utterly useless they never respond to any cancellation via email you just get an automated email that acknowledges receipt but your policy is not cancelled. For call back requests you will just receive emails and SMS’s that they tried to call you but never any missed calls from them.