Cancellation of Policy

I asked for a cancellation on my service and requested for it to be done via email, however it is still not cancelled. I would appreciate it if the policy can be cancelled and receive feedback via email.

The first request for cancellation was sent on the 20th of June 2018 and my new insurance policy starts the end of this month.

Please cancel accordingly and provide feedback via email as soon as it is cancelled. All correspondences to be sent via email as I'm not always available to answer my phone.