Cancellation of Home Insurance with no reason

Dear King Price Complaints Department,

I am writing to formally raise a complaint regarding the handling of my home insurance policy and the inconsistent communication I have received from your team.

My concern is that my home insurance policy was allegedly cancelled without my approval or consent. What is even more concerning is that after the alleged cancellation, debits continued to be deducted from my account for months thereafter. This clearly created the understanding that my insurance policy remained active.

Upon noticing the issue, I contacted your offices and escalated the matter to senior management. During these conversations, I was assured that my insurance policy had been reinstated. Based on these assurances, I trusted that my cover remained in place. However, I have now discovered that the policy was in fact never reinstated, despite the promises made telephonically.

At no point did I receive formal communication confirming:

the cancellation of my policy,

the reasons for such cancellation,

or any refusal to reinstate the policy.

I find this extremely concerning and unprofessional, particularly considering that:

I explicitly advised your representatives that I did not cancel my insurance,

premiums continued to be deducted from my account after the alleged cancellation,

and your own representatives confirmed that the policy had been reinstated.

It is unacceptable that I was led to believe my insurance cover was active, only to later discover otherwise without any written communication or explanation.

I therefore request the following urgently:

A full written explanation regarding the cancellation of my policy.

Copies of any alleged cancellation requests or records authorising cancellation.

An explanation as to why debits continued after cancellation.

Clarification as to why I was informed that the policy had been reinstated when it allegedly was not.

Immediate resolution of this matter and confirmation of the status of my insurance cover.

I trust that this matter will be treated with the seriousness it deserves and resolved urgently.