Cancellation: No email.... no feedback

<p>To whom it may concern,</p> <p> </p> <p>I have been trying to cancel my insurance policy (KP ********** ) for the past 2 weeks.</p> <p><br />On the 12/09/2016 I sent a request on the King Price website for a call back and got no reply. On 16/09/2016 (9h30) I phoned the call centre to cancel my policy and was put through to Jonathan, who informed me that he can't cancel my policy only Niv****n can do it and will send an email to notify him of my intent. I specifically informed Jonathan on my work hours contact details, due to poor network on site....no email, no feedback</p> <p> </p> <p>On the 19/09/2016 (8h18) I called the call centre again and was transferred to Lee and he capture reasons for cancellation and he informed me that everything was captured and I will receive the confirmation emails...no email, no feedback</p> <p><br />On the 20/09/2016 (10h17), I spoke to Dave who informed me that Niv****n was busy with another call, I expressed my frustration to him and he informed that the will send the mail in 5 min and he will also send Niv****n a notification to contact me..... no email.</p> <p><br />At 11h35 today, Nivarsan calls me and I informed him of my intension to cancel and my reasons, he enquires how much am I paying with my new insurer and I informed him and he put me hold for several minutes and the phone went engaged will I was on hold..... no email, no feedback.</p> <p><br />Can you please assist regarding this matter, it is getting frustrating.</p> <p><br />Regards,<br />Makha Miya</p>