1 reviews | Active since May 2016
CANCELLATION, MEANS CANCELLATION!
Why is it so hard to cancel my insurance. I don't want to have to justify at a great length.
It feels like I am being questioned on things I do not feel comfortable to answer.
There's a fine line that needs to be respected. It's my right to cancel insurance that has increased by more than what feels like R200, which is a whole lot. I had a conversation with someone toward the end of last year, and they encouraged me to wait, until ya'll are ready to review my insurance.
In, any event, I have found a different insurance, and you don't have to TELL me about you knowing my profile best. Do you think you're the only one that can get accustomed with my PROFILE?
Yes, go listen to the call with someone in your RETENTIONS Department.
Thank you for sharing your experience.
We're really sorry that the cancellation process felt uncomfortable and frustrating, that’s not the level of service we aim to provide. You’re fully entitled to cancel your policy without feeling pressured or questioned.
We’ve escalated your feedback so we can review what happened and ensure your cancellation is finalised quickly and respectfully. Thank you for bringing this to our attention.
Royal regards,
The Kings Court
Thank you for sharing your experience.
We're really sorry that the cancellation process felt uncomfortable and frustrating, that’s not the level of service we aim to provide. You’re fully entitled to cancel your policy without feeling pressured or questioned.
We’ve escalated your feedback so we can review what happened and ensure your cancellation is finalised quickly and respectfully. Thank you for bringing this to our attention.
Royal regards,
The Kings Court