Cancellation department uncontactable

Contacted King Price for a comparative quote on Car Insurance 22nd Nov. They responded in Record time with a very attractive offering. We concluded telephonically and the confirmation of cover was issued, furthermore the pro rata premium was taken from my account immediately. I received a call first thing on 25 Nov from KP Client services stating that the process under which the policy was issued was audited and they now required further information including permission for a credit check, without which they could no longer proceed with the cover. This made me extremely uncomfortable, as we are driving the vehicle and the cover is now under scrutiny. I opted to switch the cover back to the company with whom I have a 24 year relationship.

I have tried contacting the cancellations department (option 3) on numerous occasions, it seems this service is unavailable. Speak to a client services consultant they answer in record time and the attitude changes as soon as the intention to cancel is explained, then nobody can assist with the necessary.