Cancellation and debit order deduction after I stopped it.

I am writing to express my dissatisfaction with the handling of my policy cancellation. After being a client for approximately six years, I found the cancellation process unnecessarily difficult. When I clearly requested cancellation, I was repeatedly met with attempts to review or retain the policy instead of having my request actioned. While I understand retention efforts, my instruction to cancel should have been respected without delay. It was only after a follow-up call, where I had to be more firm, that the cancellation was finally processed. In addition to this, I had already cancelled the debit order. Despite this, a debit was still processed on the same day that the policy was confirmed as cancelled. The explanation that the debit amount changes monthly does not justify the deduction after cancellation.