PG
Philani G
1 reviews | Active since Sept 2016
07 Oct 2025, 09:10
Call me I need assistance with claim
I was rammed in traffic on the 26th September and when using the WhatsApp function of call me back there was a notice of office hours.
I wrote an mail on the 28th September and received a call on Monday the 29th September to which I asked for a call back at 16h00 as my work schedule is hectic during this time of the year.
It has been over a week and no one has called me back and yet my debit order is never missed. Do I have to stand on a mountain top to get assisted?
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Replies (2)
King Price Insurance's replyOfficial
07 Oct 2025, 09:38Although we never really enjoy hearing that our clients have been frustrated or disappointed by us, we do appreciate you bringing situations like this to our attention, so that we can immediately improve the service we provide. Our claims team will be in contact to discuss.
King Price Insurance's reply07 Oct 2025, 09:38
Official
Although we never really enjoy hearing that our clients have been frustrated or disappointed by us, we do appreciate you bringing situations like this to our attention, so that we can immediately improve the service we provide. Our claims team will be in contact to discuss.
PG
Philani G's updateReviewer Update
13 Oct 2025, 08:51Your team was in touch with me but only after I did the follow up, do incorporate auto-reminders on your system. As I client it feels wrong that I must follow up on a claim that I you must assist me resolve, I was on leave when a panel beater was assigned to me and I managed to get the assessed same day and got an approval email from KingPrice same day. Do have a system of giving us your client options on car before hand and not have the client calling in, in order to get car hire. This will make your process seamless with the human touch that was promised to me when taking the policy.
PG
Philani G's update13 Oct 2025, 08:51
Reviewer Update
Your team was in touch with me but only after I did the follow up, do incorporate auto-reminders on your system. As I client it feels wrong that I must follow up on a claim that I you must assist me resolve, I was on leave when a panel beater was assigned to me and I managed to get the assessed same day and got an approval email from KingPrice same day. Do have a system of giving us your client options on car before hand and not have the client calling in, in order to get car hire. This will make your process seamless with the human touch that was promised to me when taking the policy.