Call Centre not Delivering Service as promised

<p>I am an existing policy holder with king price insurance. I requested a quote which I received on Tuesday. I dealt with Mario. Mario promised he would get the retentions department to call me back, more specifically he was going to speak to his manager to get a better rate. Fortunately the calls are recorded so they can hear what was discussed. It is Wednesday and I still haven't been contacted by king price as yet. If I don't get any feedback, I will cancel my policies with them by Friday.</p>