Call Centre Customer service

I needed to change my policy to cover a new car I just purchased. my initial experience was not very nice, but when I called back the 3rd time to do a follow up the agent that assisted "Laurette ****samy" was a God send, she was friendly and helpful, and even though she was not the same agent that was assisting me earlier in the day, she took over and by the end of the conversation I was covered. Its thanks to her friendly and efficient service I didn't move to a different insurer. she deserves a day off :)