********* Business Practises

I would like to log a formal complaint against KingPrice for ********* business practice. We just recently bought a new car and traded in our previous car. My husband received bad service from your sales consultants and now KingPrice has debited my account without letting us know. My husband spoke to 3 different consultants who at no point said the debit order and the amount would be debited pro rata now. As a result, the bank has charged me additional fees due to there being now funds available. If we were informed, we would have had sufficient funds for the debit transaction. KingPrice did not inform us and I want the service fee charged by my bank reimbursed by King Price, immediately or else I will look for another insurance provider, seek legal action as well as log this with the Ombudsman. Resolve immediately!!!