burst geyser

i had a burst geyser since 18th March at 3 am tried contacting king price on *** since 8 am and you will hold on to get through for dear life. i eventually got through to them at 10 am. buy then i had to buy a R100 airtmime. i spoke to Rodney Mahlangu i gave him the whole run down of my burst geyser he took down all the the details with contact numbers and he told me his going to disconnect our call and he will phone me back. I was waiting for his call until 2:30 pm and i decided to call again and i went through the same process holding on by then water damage was bad in of the rooms. i eventually got hold them and i spoke to Ivan Molefe and he told me that the previous consultant did not send the claim forward i then received a reference number CKP***/5 from Ivan. he spoke to a one of the emergency consultants to send out an accessor. the accessor pitched but he could only insert a stopper in to the geyser to stop it from running,I had to pay him R260 for that. at that time a consultant from King Price phoned her name was Carmen and she spoke to the Plumber he told the geyser burst and that we will be sitting without hot water.no Geyser was replaced and no plumber pitch