Bullying Bad Service

I made a claim and my driver was assessed. A consultant called Danny told me that the insurance is not gonna pay because I was not driving but on the same day I was told that they are still investing. I kept on calling them for follows ups and they finally told me that the claim is under investigation. Nothing was clear everytime I called I got a different consultant who told me different stories and they sounded so irritated. Within no time of investigation they told me that the matter is with their legal team. The legal team called me and said that the car is a write off and they will not pay my claim. I tried getting my contract then they said they're busy with it and the sale recording I called them back the following day then said they no longer have my contract or the recording as they have sent the account to theit legal team. I was told to take the car back and that's where we are now with the claim and Iam going to take it back and take the matter further as King price took my money and treated me like dirt.