Billing for service not received

On the 29/07/2015 I was contacted by a salesperson from the aforesaid company, convincing me to take a policy. Later in the day I received a policy schedule and I had queries as certain details were incorrect. I contacted the call centre who said they would investigate and revert to me later in the day if not the 30/07/2015 at the latest. I did not receive a response and decided to cancel the said policy seeing that I had not even been covered for 24hrs. Upon my attempt to cancel, I was put through to a different department and received another long story. In any event I believed my policy was cancelled and I could change my mind at any time. Today the 31/07/2015, I see that R319.00 Ref Kingprice Ref214112 has been deducted from my account. WHAT FOR??? I received no service and do not have a policy. I request a refund and an apology for utter waste of my time. Dear Kingprice-please listen to your OWN voice recordings!!!