beyond useless

<p>Throughout the process of this claim, I have had nothing bad incompetence, drama and bad service. They turned an already traumatic event into something even worse. I was in a car accident on 17 May 2016. The person assigned to work on my claim is Marissa Yssel. She didn't even have up to date information on my account. After the assessor already handed in the assessment that the car has been written off, she was still sending me rude emails that they have heard nothing from the assessor, even though I phoned their office personally and confirmed that the report was received. Even Wesbank already knew my car was written off and Marissa was still arguing with me that no such report has been handed in. After I pointed out that her office already confirmed with me telephonically that the car has been written off, she sent me a request for info on my previous car insurance policies (something that was already sent in 17 May 2016). This was over a week later. It is now over 2 weeks later. First Marissa sent me the incorrect amounts for the claim and had to resend the documents to me to sign. Through all of this I had a rental car, as per my policy with King Price. The agreement was that I get the car for 30 days. I have not even gotten confirmation from either King Price or Wesbank that the claim has been settled and they are already revoking my rental car. I don't even know the status of the claim, let alone bought a new car. What am I supposed to do now? Apparently 38 hours after payment of claim the rental car has to be returned. This was NEVER mentioned to me. I haven't even received confirmation of settlement of claim.</p> <p>This is my third claim with King Price within 2 years. Every time it's a long process of wasting time, incompetence and now snarky rude consultants.</p>