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elzetteclaassens E

1 reviews | Active since Nov 2016

29 Sept 2020, 10:58

BEWARE.

I am insured with King Price Insurance and is happy with them most of the time. Unfortunately my kids was in an accident about a month ago with my vehicle, they collided with a horse. We followed ALL the procedures required by KPI which also included bank statements. Now here is my WARNING!!!!! DELETE all the information on your bank statements except for the precise information they need. Lindie Nel worked with my claim and she contacted persons and companies on the bank statement without our knowledge or permission and asked them various questions about my personal business. This is UNACCEPTABLE and against the law.

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Replies (2)
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elzetteclaassens E's update29 Sept 2020, 12:28
Reviewer Update
I would like to thank Mick Helena from King Price Insurance for getting back to me on this issue. He explained to me the circumstances and what happened during their investigation. The issue was resolved. King Price (Mick Helena) you are the BEST. Thank you for a great service.
King Price Insurance
King Price Insurance's reply29 Sept 2020, 15:56
Official
Although we never really enjoy hearing that our clients have been frustrated or disappointed by us, we do appreciate you bringing situations like this to our attention, so that we can immediately improve the service we provide. Thank you for your valued feedback.