BEEN WAITING FOR 3 WEEEKS FOR FEEDBACK ONMY CLAIM

I WAS INVOLVED IN AN ACCIDENT 3 WEEKS AGO 5TH OF SEPTEMBER ON A SATURDAY AFTERNOON . I PROCESSED MY CLAIM ON THE MONDAY 7 SEPTEMBER . A BUKKIE DRIVER DROVE INTO MY CAR WHILE I WAS AT THE TRAFFIC LIGHT WAITING FOR MY RIGHT TO PROCEED . I CALLED KING PRICE AND SUBMITTED ALL DOCUMENTATION AND PICTURES OF THE ACCIDENT . INCL CASE NUMBER FROM DOUGLASDALE POLICE STATION . I TOOK MY CAR FOR ASSESSMENT AND IM STILL WAITING FOR DUDU OR SHALDON TO REVERT . IN THE FIRST AND ONLY REVERT THEY ADVISED ME THAT THY NED TO CONFIRM IF I WAS INSURED BEFORE . IM NOT SURE WHAT THIS HAS TO DO WITH MY CLAIM IN ADDITION IN FEB 2015 I HAD A SMASH AND GRAB WHICH I CLAIMED WITH KP AND ALL CONFIRMATIONS WHERE DONE. I WAS PROMISED THAT THEY WILL FINILISE MY CLAIM THE NEXT DAY THAT BEING 23RD OF SEPTEMBER . NOTHING HAPPENED . I SENT NUMEROUS MAILS TO THE CONSULTANTS AND NO RESPONSE !!!!! I CALLED TODAY AGAIN AND IM TOLD EVERYONE IS BUSY AND SOMEONE WIL GET BACK TO ME .. AND NOTHING .. I BET THEY WILL NOT FORGET TO DEBIT MY ACCOUNT ON THE 30TH OF SEPTEMBER . I CANT BE DRIVING AROUND IN A DENTED CAR FOR ALMOST A MONTH WHILE I HAVE NEVER MISSED AN INSTALMENT . CAN SOMEONE RESOLVE THIS TODAY !!