Bad traumatizing customer service

I give credit only when it's due, and this blog is for the protection of the public, against exploitation by the King Price Insurance company during the most rainy days, when the customer really need their services to be delivered as promised, without causing any mental stress.

2022 I bought my Audi Q3 sportback Quattro S Line, at Polokwane Audi dealership, it was a pleasant and best moment of my life. King Price Insurance was the insurance company that came out with my brand new car, immediately felt or atleast I thought it's the best, and will be treated like Royalty, judging by associating themselves with the type of big respective brand like "Audi Company". However little did I know what was yet to come and instore for me.

On the 20th May 2022 I had an actual accident, I called King Price Insurance company for the roadside accident assistance, indeed they came through, and arranged for my car to be towed to the Central Panel beaters Empangeni. And they sent their own assessor for the car inspection "Alexander Kidson". Who did his job and filled his report. Also contacted me for the feedback response on the 27th May 2024 regarding his basic assessment findings. In his verbal report feedback clearly outlined that the costs of mechanical repairs "May or could" excalate the cost price that is on the report. And also well explained that during the actual mechanical process of car repairs, some problems with the car may image, and that will increase the costs of repairs.

28th May 2024 King Price Insurance company sent email that they're still resolving my claim. Then after that, they kept quite, until I decided to make a follow up on the 06 May 2024 with the Alpha Panel beaters at Empangeni, the one's stipulated on the assessment report, to check the progress in my car, I spoke with the lady Becker, who told me that the car was not with the Alpha Panel beaters and they haven't received the authorisation letter from King Price Insurance company to proceed with the mechanical car repairs. On that same day I called King Price Insurance company and spoke with Fani Bantu who checked and said I should wait a minute he wants to check with his manager regarding the claim. After a while cameback and said my excess rate according to the policy is 10%, equals to the value of my car,and that the damage in my car is lesser than my excess amount, according to the assessment report. It's up to me, if I repair with Central Panel beater or alternatively assist with the lesser costing panel beater company. I asked him, why were they quit for this long, he said they did that to protect me, from Central Panel beater, because I could be charged also couple of thousands for the car storage. As King Price Insurance company they're now going to send the release notice letter to Central Panel beaters to give me the car back or alternatively me and this panel beater should make our arrangements on fixing the car on my own, excluding themselves.

Fine, I went to Central Panel beaters, I spoke with Mellisso, who was pazzled about the outcomes, and also alarmed about the 10% excess that I was charged for, and also explained further to me that the Central Panel beaters are not authorized by Audi to fix nor even touch the car, they don't even have certificate to conduct any mechanical repairs with Audi cars. If they continue, it will impact negatively largely on my side, as I will lose warranty with Audi. Also, they're not allowed to do proper diagnosis on the car for further interior mechanical damages, as they're only authorized to do basic exterior damages only.

I didn't take the car, as I couldn't risk driving it, when I don't know if I repair it myself and then mechanical problems keeps popping up, and who will cover those costs. At this current state I don't know what to do, I'm traumatized and shocked about the King Price Insurance company conduct and customer service to their own insured customer.

I can't even work, due to the level of stress I'm in, as I am working as a mental practitioner. Early this morning, also I was now called by the Europearcar car hiring company, to return the car that was rightful given to me by King Price Insurance company as a courtesy, as it was stipulated in my insurance policy cover. Yet the consultant that I spoke with told me to keep it, while they're still reassessing the issue, I told her to inform the Europearcar, but clearly she didn't.

I don't know what to do right now, go forward, just clueless. And also, why didn't King Price Insurance company do what was right at the first place, and delivered my car in an Audi Specialist authorized panel beaters. Why did they towed the car to the panel beaters who are not even having certificate authorized to conduct proper mechanical repairers and complete diagnosis report, authorized by Audi dealership. So that the customer can not be stressful with losing warranty with the dealership company.

I am a woman, who's been ill-treated badly and traumatized sick with the way King Price Insurance company conducted themselves. Also still in shock, I really trusted them.

I appeal to King Price Insurance company to do the right thing, I'm still paying my insurance policy with them, I'm their customer. I plead them to swiftly respond to this blog.

Thank you.