Bad telephone manner.

On the 18/03/2021 I reported a claim for water damage that accured on the evening of 17/03/2021. Its was dark and raining and my car broke down. Shaun Lombard from First one help gave me excellent service when I phone Kingprice roadside assistance but the next day when I lodge the claim with one of the consultants I was spoken to very rudely. My mother is the policy holder and was also speaking to the operator but was told to keep quite in a very rude way otherwise she is not going to approve the claim. We feel we were assisted in a very bad manner and this after we are clients for three years claim free.Please see to your telephone manner as it is a stressfull situation for all.