Bad services - Vehicle insurance

I'm not happy with my experience with King Price Insurance, just bought another car and I'm currently shopping for insurance and King Price is the last insurance company I would go for.

So what happened is that King Price's customer bumped my car at the mall's parking lot on the 25th of November 2024 and admitted that it was him who bumped my car by mistake. Their customer called in on the 06th of December 2024 to launch a third party claim and I was with him. King Price requested me to send them necessary documents for the claim, which I did and they advised that everything was in order and the Accessor will attend to the claim and it will take 3-4 weeks the claim. It took 4 weeks as they came back to me on the 7th of January 2025 after following up and they sent me an settlement offer the same day that I had to sign which I did, and advised that it will take them 20 working days to process the payment into my account for me to be able to fix my car, meaning that my claim will be paid on the 04th of February 2025, and only then I will be able to go start the process of fixing my car which might be another month with the panelbeater.

King Price is saying to me as an individual if you are insured with us and your car was involved in an accident it will take you 3 or more months to have it back? I'm not King Price's client and already experience a bad service with their processes and inconveniences, what more if I was their client and had to deal with them everyday when I have a crisis?

Why should South Africans be insured at King Price Insurance if they will be inconvenienced when the only person (King Price) that was supposed to be at their aid treat them this way.

Your processes are long and bad for the customers and you don't consider that the third party person might be your next client due to proper and fair service.