Bad Service! Waiting 3 weeks for cliam!!!

My husband, kids and I met up in an accident on the 16 January 2015. King Price Insurance was helpful that day and that day only! Sorted the tow truck to move us from the heavy traffic. My husband is covered for courtesy car which he had to wait the next morning for. Thank goodness I had family nearby to take us home other wise we would have been stranded in the middle of Sandton with no lift home. King Price could not help us get a car sooner, like the day the accident happened!<br> It has been 3 weeks now and still have not gotten any feedback if the claim is approved or declined??? They have contacted my husband maybe twice since the accident and that's it. He has to keep phoning and asking whats happening and emailing the person that is \Suppose"to be giving him feedback. He send the documents they required from him last week. So by now there should be some news??? Even just over a week after the accident when my husband called they said the assessor has not been to see the car when he should have went on the 28 January 2015. The following week is when they contact him for the documents they require after making more calls to them"